09/15/2019 06:05:16 PM
In a modern world where everything has underlying dangers, GCash has beefed up its security, assuring its users that their wallets will remain secure by all means necessary and they have remedies in case of illegalities taking place.
The leading mobile wallet has launched its Customer Protect Program this past Wednesday (11 September 2019), wherein each user is assured of compensation for unauthorized financial transactions on their GCash app, GCash on Messenger or GCash Mastercard platforms arising from instances such as stolen mobile phones or identity theft.
To undertake such measure, a user should file a report regarding any irregular transaction such as unauthorized withdrawals or point-of-sale (POS) purchases on GCash’s official customer care channels within 15 days from the date of the said transaction. Eligible and valid disputes can be reversed for amounts of up to P100,000.
“The GCash Customer Protect program is a recourse that our valued users can take should they, unfortunately, fall prey to physical or virtual theft,” said Anthony Thomas, GCash president and chief executive officer.
GCash's Customer Protect program also is a campaign for increased cybersecurity awareness and education, especially regarding full verification of one’s GCash account.
“It is extremely important for users to comply with the verification process of GCash based on the Know-Your-Customer (KYC) mandates of the Bangko Sentral ng Pilipinas,” explained Thomas
To be a fully-verified user, GCash requires the need of him/her to establish legitimate identity through the submission of valid government identification cards (IDs) and a selfie, as well as a series of mobile phone and contact information verification. Such users can receive compensation for the actual amount of unauthorized transactions not exceeding PhP100,000. Semi-verified users can receive compensation up to PhP10,000 while basic users can receive up to PhP2,000.
“Our intelligent risk management approach remains to be the first line of defense in protecting our users. Using our advanced risk capabilities, we analyze and monitor transactions round-the-clock to detect and prevent fraudulent activities,” said Thomas. “Our Customer Protect program is an added benefit we extend to GCash users for their enhanced peace of mind and maximum enjoyment of the advantages that a fully digital lifestyle brings.”
Author: slickmaster | © 2019 The SlickMaster's Files
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