OPPO offers warranty extension for repair and replacement services during this quarantine period

04/02/2020 12:30:14 PM

OPPO joins the Filipino nation – and the world as well – in actively combating the COVID-19 pandemic. And as part of this solidarity movement, the global smartphone brand is offering a warranty extension program for all OPPO users and dealers affected by the COVID-19 quarantine period. 

In a statement, OOPO said the extended terms and service warranty cover provisions on repair services and device and accessories replacement policies. 

The tech company values the health and safety of all its employees and customers, and this remains the top priority of the brand in order to serve everyone better. Since the implementation of the enhanced community quarantine period, OPPO has temporarily ceased operations of its service centers and concept stores in the affected areas in the Philippines. This period also saw the abrupt cancellation of the launching its newest flagship phone, Reno 3.

“We understand the difficulties that the Filipinos are going through at this period. As a way of helping, we’ve made adjustments in our business by offering a warranty extension to all OPPO users affected by the COVID-19 outbreak. We hope that this will somehow aid our consumers during this trying time,” said Kent Zhang, Head of Aftersales of OPPO Philippines. 

Repair Service Warranty

OPPO said devices that have their warranty expiry dated March 9, 2020, until the last day of the quarantine period will be granted an extension of two months that will immediately take effect after the last day of the quarantine period. The repair covers services such as screen repairs, hardware, and software tune-ups, and other parts malfunctions, and it applies to both OPPO devices and accessories repairs.

Device Replacement Warranty

Meanwhile, OPPO also said that all devices purchased between March 1-20, 2020 will be granted an extended replacement term of 7 days effective after the quarantine period. However, to make this one happen, said customer shall provide required documents and proofs for the claims on factory defects for the consideration of the extension. 

Inspected and approved device replacements handled by an OPPO service center representative with an official issuance of Inspection Order starting February 20 until March 20 are also covered by the extension. Dealers affected will be able to return the devices to OPPO by May 20, 2020. 

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