07/08/2020 02:10:35 PM
Almost in time for its anniversary, The Manila Hotel has resumed its operations earlier this month.
The premier accommodation venue celebrated its 108th anniversary this past 4 July 2020, but they formally reopened a day prior (3 July 2020) after months of being forced to close for business following the government’s quarantine protocols. Since then, the hotel has adjusted along with the rest of the world in navigating the “new normal,” and puts a high premium on the well-being of guests.
Joining on the partial opening of TMH are the resumption of the famed Café Ilang Ilang, the Lobby Lounge, and the Delicatessen.
With the lobby shining bright anew signifying eternal hope, The Manila Hotel has commemorated its 108th founding anniversary on by welcoming guests with an enduring brand of service that is now focused on enhanced health, hygiene, and sanitation protocols in line with DOH guidelines. Atty Joey Lina, the president of The Manila Hotel, has assured the public, “You are safe here. We have taken every precaution to heart so you and your loved ones can have peace of mind when you visit or stay with us.”
Coinciding with the relaunching operations is the the anniversary promo which entitles the first 108 customers for the first 108 days of its reopening (including Saturdays and Sundays) a special dining rate of only Php1,250 for lunch, and only Php1,550 for dinner. Café Ilang Ilang likewise returns with a new system for dining where guests can “order and eat all you can,” meaning they can order as much food as they want from the selection of dishes at a fixed price.
However, The Manila Hotel has reiterated that both Café Ilang Ilang and the Lobby Lounge will be open with limited seating capacity. Thorough sanitation procedures will be implemented, and guests can order using disposable menu, eat using cutlery in sealed containers, and even use tables with acrylic dividers. Meanwhile, front-facing personnel communicating with guests like Guest Services Officers (GSOs) and waiters will don masks, gloves, and face shields. To limit contact with guests, Café Ilang Ilang is also fine-tuning its contactless ordering and payment system.
Adopting best practices, the hotel has initiated several comprehensive measures to assure its patrons they are safe at The Manila Hotel. Specifically, high-traffic public areas will have hygiene reminder signages and distance indicators, and guests will be asked to undergo mandatory temperature checks and health declaration procedures. Limited capacity will also be implemented in elevators, while several hotel facilities will remain closed including the spa, swimming pool, gym, and other areas. High-touch points like door handles, elevator buttons, public area furniture, and others will be sanitized multiple times per day using UV technology, for tests reveal that this sanitation approach has been greatly reducing the bacteria count on surfaces, as demonstrated by lower RLU readings—whose value is used as a measure of surface cleanliness—after the procedure.
Because taking care of its own people means they can take better care of guests, this more-than-a-century-aged hotel has invested on testing its staff upon return to work to ensure they are healthy. The culinary team strictly adheres to stringent protocols on proper hygiene, hand washing, and food handling. Lastly, TMH staff will be required to wear PPEs as needed, and strict implementation of distancing measures will be done in the offices, front desk, and other areas frequently by guests.
With all that being said, The Manila Hotel looks forward to welcoming both loyal and new guests with the kind of service it is known for, with the assuring words “YOU ARE SAFE HERE” isn't just a tagline but a commitment this establishment is truly aiming to uphold.
Author: slickmaster | © 2020 The SlickMaster's Files
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