Newsletter: Companies, stop striving for zero complaints

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Your customers' complaints could be the goldmine you’re overlooking.

“We want zero complaints,” says every company in the world. But what if complaints are the secret competitive advantage your business needs?

"Complaints offer an intimate way of understanding your business through the eyes of your customers," Dr. Janelle Barlow, President of All Out Performance and author of A Complaint is a Gift, said during her talk, Turning Critics into Advocates hosted by Management Strategies on September 23, 2024, at Discovery Primea, Makati. 

Newsletter: Select Power Mac Center stores nationwide now accepting devices for repair

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Customers can now enjoy the convenience of dropping off their Apple devices that need premium repair or maintenance service at select Power Mac Center (PMC) or The Loop stores with a minimal shipping fee. Apart from accessibility, customers can trust that their precious devices are in good hands at Mobile Care Service Center — PMC’s Apple Authorized Service Provider — which will be handling all the necessary repair services with its Certified Engineers and exclusive access to genuine parts.

Newsletter: PLDT ramps up digital channels for customer convenience

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The country’s largest fully integrated telco network PLDT Inc. has recently improved its digital self-service options to empower its customers through technology. PLDT customers now have options to conveniently pay bills, report service issues, track service repair tickets and new service applications, and monitor service interruptions.

Newsletter: PLDT partners with homegrown app Sparkle for customer convenience

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Guided by its mission to continuously look for ways to strengthen the ties of overseas Filipinos with their families back home, PLDT Global Corporation (PGC) has teamed up with homegrown delivery app Sparkle to provide their customers with more access to online retail services. PGC is the international arm of the Philippines’ largest integrated network PLDT, Inc (PLDT).

SYKES celebrates this year's customer service week with dedication to its frontliners

11/25/2020 12:43:56 AM

Multinational BPO firm SYKES Philippines has recetly joined   the global celebration of the Customer Service Week through a live online concert as its way of showing appreciation to its dedicated employees. Established with the objective on recognizing valuable contributions of customer service employees across the world, CS week usually takes place every October